99helpers vs SuccessCX

99helpers.com is an AI-powered customer support platform that provides 24/7 automated assistance through an intelligent chatbot. The service includes an integrated help center for self-service support and a feedback center to capture valuable customer insights. It enables businesses to deliver instant, round-the-clock customer service while reducing operational costs and improving satisfaction.

SuccessCX is a customer experience consultancy and Zendesk Premier Partner trusted by more than 300 organisations across Australia and APAC. We help teams improve service quality by optimizing platform setup, streamlining support workflows, automating, using AI agents, building knowledge bases, and designing customer journeys.

Our work covers Zendesk implementation and remediation, support optimisation, self-service strategy, contact centre improvement, and full CX programs.

We partner with SaaS, e-commerce, healthcare, financial services, legal, and other service-driven industries. Our focus is simple: give organisations a clear CX strategy, speed up response times, reduce ticket volume, and lift customer satisfaction while lowering support costs.