Rallied AI

Rallied AI is the autonomous technician built specifically for MSPs, designed to stop margin from walking out the door. It's not just another chatbot or suggestion engine; it's a full-fledged AI agent that connects directly to your PSA, RMM, identity providers, and documentation platforms to autonomously resolve Level 1 and Level 2 support tickets. Imagine a tireless, expert technician who works 24/7, executing fixes for password resets, account unlocks, VPN issues, and onboarding tasks without human intervention. Rallied integrates seamlessly into your existing workflow, allowing your team to chat with it in Slack or Microsoft Teams like a real coworker, or simply let it work tickets directly in your PSA like ConnectWise or HaloPSA. Built for MSP owners and service managers drowning in repetitive tickets, Rallied delivers immediate ROI by reclaiming 50-100 hours of high-cost engineer time each month, enabling your best people to focus on project work and business growth instead of mundane tasks. Its promise is powerful: get connected and see it working autonomously in the same week, not next quarter, with no massive implementation fees or the need for a full-time AI administrator.

Autonomous Ticket Resolution

Rallied doesn't just suggest next steps; it executes the complete fix. From detecting a locked Entra ID account to unlocking it, notifying the end-user, and closing the ticket in your PSA, it handles the entire workflow without human intervention. This covers a vast range of L1/L2 tasks like password resets, mailbox permission changes, group membership updates, and software installs, turning ticket queues from a burden into an automated process.

Intelligent Triage & Dispatch

Before a human tech even sees a ticket, Rallied can jump in. It asks the end-user clarifying questions to gather crucial details, automatically categorizes the issue, sets the correct priority, pulls relevant documentation from IT Glue or Hudu, and routes the ticket to the appropriate technician or queue. This feature ensures faster resolution times and frees your service desk from tedious triage work.

Seamless Collaboration via Chat

Interact with Rallied as if it were a top-tier technician on your team. Through native integrations with Slack and Microsoft Teams, you can assign it tasks, ask for status updates, or have it investigate issues via simple chat commands. This creates a natural, collaborative interface that requires no new software for your team to learn, making adoption frictionless.

Full-Stack Ecosystem Integration

Rallied is built to plug into your existing toolset, creating a unified command center. It connects directly to major PSAs like Autotask and ConnectWise, RMMs like Datto and Ninja, identity platforms like M365 and Okta, and documentation hubs. This deep integration allows it to take action across your entire stack with appropriate permissions, making it a central brain for your operations.

Automating Repetitive User Access Issues

Stop your L2/L3 engineers from wasting time on simple access tickets. Rallied autonomously handles the constant stream of "can't log in" requests, resolving password resets, multi-factor authentication unlocks, and VPN connectivity issues by directly interacting with Entra ID, Okta, or other identity providers. It executes the fix and communicates the resolution to the user, closing the loop instantly.

Streamlining Employee Onboarding & Offboarding

New hire on Monday? Instead of a manual, error-prone checklist across 5+ systems, simply message Rallied or create a ticket. It will automatically provision the M365 license, create the AD account, add the user to correct security groups, deploy the RMM agent, and update the PSA. For offboarding, it can schedule and execute access revocation and license reclamation seamlessly.

Efficient Ticket Triage & Knowledge Retrieval

Rallied acts as the perfect first line of defense for incoming tickets. It engages with the user to ask diagnostic questions, determines the priority and category, and automatically attaches relevant how-to guides or knowledge base articles from your documentation platform. This prep work cuts down triage time for human technicians dramatically.

Proactive License & Account Management

Beyond reactive tickets, Rallied can help manage your stack proactively. It can identify unused software licenses for reclamation, flag dormant accounts for review, and ensure compliance with group memberships. This use case turns Rallied from a support tool into a strategic asset for cost optimization and security hygiene.

What if it breaks something?

You maintain full control over Rallied's autonomy. During setup, you define exactly which workflows it can handle completely on its own and which require a human approval step first. As your confidence grows, you can gradually expand its autonomous scope. It operates within the permissions you set in your connected systems, acting as a supervised agent that learns your comfort level.

We've tried AI tools before and they were a trainwreck. How is this different?

Rallied is built on a fundamentally different principle: execution over suggestion. Many "AI" tools for MSPs are glorified chatbots that recommend an action, leaving the technician to do the actual work. Rallied is an AI technician that performs the action itself. It's designed for rapid deployment in a week, not months of configuration, and requires no full-time AI trainer on your staff to manage it effectively.

How quickly can we get Rallied up and running?

Incredibly fast. The process starts with a kickoff call to map your stack and scope initial workflows. Then, Rallied connects to your tools and can be deployed live in the same week. This is followed by a 30-day free trial where a forward-deployed engineer fine-tunes the system. The goal is to have it resolving tickets autonomously by Friday, not next quarter.

What kind of ROI can we realistically expect?

The ROI is direct and quantifiable. Most MSPs handle 200-400 L1/L2 tickets monthly, taking about 15 minutes each. This represents $7,000 to $15,000 per month in high-cost technician labor spent on repetitive tasks. Rallied automates a significant portion of this workload, reclaiming 50-100+ hours per month for your team to focus on billable project work and business growth, directly boosting your margin.